SECTION 1 – DATA COLLECTED, METRICS, AND USAGE
For legal compliance purposes, we may be required to collect certain types of personal data.
This data shall remain on our servers for a period of time as required by law and kept for such a period for which responsibilities could be derived for the services provided. This data may be used for legally-required bookkeeping, our own service metrics, or to prove our inculpability in case we are ordered by governments, local authorities, or the services you’ve associated with your account to prove that the posts generated and/or posted on your behalf by our service were not illegal in nature nor contravened the applicable Terms and Conditions due to any fault of Content System OS.
The following data is required for registration and use of the service: username/email address, password, and full legal name.
For project creation and content access, the following data is necessary: phone number, company name and tax identification code/VAT number (for legal entities), user’s website (if applicable), address, product/service website, product/service names, project description, competitor names, and company size.
Optional data required for content generation includes: photographs, videos, descriptive texts, and facial photographs of the user for avatar creation.
Other types of stored data may include, but are not limited to: contact, account, personalization, communication, billing, service plan, messaging, logs, IP addresses, location, language, login, usage, and customer support data.
These data points are used to improve our services and are necessary for the operation of our services and any third-party services linked to your account (for example, artificial intelligence services that include machine learning for enhanced content processing, or social network services connected to your account).
In some cases, we may also adopt data encryption and pseudonymization measures. However, data transmission over the Internet can never be guaranteed to be entirely secure, though we take all necessary precautions to achieve data security.
Content System OS will not sell your data to third parties.
SECTION 2 – DATA DELETION
As outlined in “SECTION 28 – ACCOUNT DELETION & DATA RETENTION” of our Terms and Conditions and in “SECTION 1 – DATA COLLECTED, METRICS, AND USAGE” of this Privacy Policy, once you delete your account, we shall delete your data after the legal time required (5 years for financial-accounting and tax liabilities purposes, as per Romanian legislation, calculated from July 1st of the following year) for keeping it has expired, for the reasons outlined in said sections.
In the event we require your data for a further period of time exceeding the legal requirement, for the betterment of our own services, and you have requested the deletion of your account and thus your data, we shall endeavor to anonymize your data by various technical processes.
SECTION 3 – SOCIAL NETWORK PERMISSIONS
In order for our service to function, we require you to accept the permissions requested by each social network, each of them thus allowing Content System OS to have access to the administration of the account in the corresponding social network, with access to the creation and administration of content and/or publications, comments, direct messages, and statistics, as well as, once said modules are in effect, the administration of advertisements and the statistical data of such advertisements, with the sole purpose of providing our services, as contracted by you, according to your payment plan and associated optional features.
SECTION 4 – THIRD-PARTY POLICIES
As stated in our Terms and Conditions, “SECTION 18 – THIRD-PARTY SERVICES” and “SECTION 19 – THIRD-PARTY LINKS”, third parties have their own policies you may need to agree to in order to use their services and Content System OS is in no way responsible nor liable for any such policy or its enforcement.
SECTION 5 – PAYMENT PROCESSOR
Our service plans require monthly or annual payments and can only be paid by online means, through our payment processor, Stripe. Content System OS does not store nor do we have access to your credit/debit card information. Your card information is securely handled by Stripe and thus subject to their terms and policies.
SECTION 6 – TOKENS
As stated in our Terms and Conditions, “SECTION 39 – AI MODELS”, our service uses various AI models in order to generate content. Due to this fact, as stated in our Terms and Conditions “SECTION 38 – TOKENS”, we use AI tokens in order to pay for the processing power requested by our prompts. These are visible to users and split into two categories - basic and premium tokens.
The service plan bought determines the amount of tokens acquired, the number of allowed users, the number of allowed projects, and the maximum number of allowed posts. Our service handles any and all token transactions with the AI services involved.
SECTION 7 – COOKIES
Some of the information we collected may be stored locally using cookies and similar tracking technologies, explicitly essential and functional cookies. Cookie settings can be changed at a later date by the user.
For further details on cookies and your legal protections thereof, please refer to https://european-union.europa.eu/cookies_en.
SECTION 8 – ADDS & TRACKING
Our service uses internal tracking systems as well as the third-party services Facebook Pixel and Google Analytics.
SECTION 9 – GDPR & YOUR RIGHTS
We operate inside the European Economic Area and, if you are a citizen of the European Union, the European General Data Protection Regulation 2016/679 (GDPR) legislation grants you certain rights regarding your personal data: the right to be clearly and transparently informed about how his data is collected and used, the right to access personal data held by an operator (in this case Content System OS), the right to rectify inaccurate data and complete relevant details, the right to delete personal data (‘right to be forgotten’, which can be exercised by deleting your Content System OS account) as per the extent of the law, the right to request the restriction of processing, the right to data portability, the right to opt-out of certain types of data processing, the right not to be subject to automated individual decisions.
Reference: https://gdpr-info.eu/
The implementation and enforcement of these rights are ensured by the national supervisory authorities of each EU member state. In the case of Romania this is handled by the National Supervisory Authority for Personal Data Processing (ANSPDCP).
SECTION 10 – INTERNATIONAL DATA TRANSFERS
Content System OS uses third-party service providers, such as managed hosting providers, credit card processors, and technology partners to provide the software, networking, infrastructure and other services required to operate our services. These third-party service providers may process or store your personal data on servers outside of the European Economic Area where we are located.
Social media data can be shared with people around the world. The social media platforms and third-party services that you choose to integrate with our services may collect, store, and process your information from various locations around the world according to their own terms and privacy policies.
SECTION 11 – SECURITY
Our website and/or service implements and maintains various reasonable and appropriate administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. These security safeguards include, but are not limited to, protecting or otherwise encrypting your ID and password, network and host security controls (e.g., firewalls, intrusion detection systems, etc.), data encryption & pseudonymization, and operating procedures that are designed to protect your information.
Nevertheless, transmission via the internet can never be guaranteed to be completely secure and, thus, we cannot fully guarantee the security of data or information, though we take every reasonable step to safeguard it, as outlined above.
No employee of Content System OS will ever ask for your password and neither can we see your password.
Furthermore, users should take steps to protect their user IDs and passwords and NOT share them with anyone that is not authorized to administer their account.
